Complimentary Cover
Complimentary cover for qualifying existing mechanical faults that should have been detected during your inspection. An inspection-accuracy guarantee, not a warranty against future breakdowns.
A plain-English explanation of Terms Version 2.4. The full Terms & Conditions, Section 8 govern if there is any conflict. Earlier bookings retain their agreed terms. Once the revised Terms are approved and published, this revised benefit will apply to eligible bookings made on or after that effective date.
Cover at a glance
| Inspection package | Guarantee period | Distance limit | Maximum contribution |
|---|---|---|---|
| Essential | Not included | — | — |
| Comprehensive | 14 calendar days | 1,000 km | Up to A$1,000 |
| Elite Buyers' Protection | 30 calendar days | 1,000 km | Up to A$3,000 |
| Ute, Van & Light Truck | Not included | — | — |
Aussie Auto Care Inspection Guarantee is available only for vehicles less than 7 years old and with an odometer reading of 100,000 km or less at the time of inspection.
Both conditions apply to Comprehensive and Elite. The inspection odometer threshold is separate from the 1,000 km post-inspection driving limit.
The period starts on the inspection date. Cover ends when the applicable time period ends or the vehicle travels more than 1,000 km beyond the recorded inspection odometer reading, whichever occurs first. You must purchase the inspected vehicle within 48 hours.
Limits include GST and apply to all approved qualifying faults combined for one vehicle and inspection. There is no minimum qualifying repair cost and no automatic entitlement to the full amount. Essential, Ute, Van & Light Truck and standalone EV/Hybrid Battery Tests do not include this voluntary cover.
Three mechanical assemblies. A defined scope.
The voluntary cover is provided only for these three mechanical assemblies.
engine
Internal lubricated crankshaft, connecting rods, pistons, piston rings, camshafts and internal bearings.
Gearbox / transmission
Qualifying internal lubricated gears, shafts and bearings. No other assemblies or external components are covered.
differential
Qualifying internal lubricated gears, bearings and other eligible internal mechanical components. No external components are covered.
The fault must meet all qualifying conditions
- It already existed at inspection and was missed or inadequately reported.
- It had reasonably detectable signs during the visual checks, diagnostic scan or road test included in the purchased package.
- Detecting it did not require dismantling, removing wheels or panels, hoist access or out-of-scope specialist testing.
- An independent qualified mechanic provides reasonable written evidence explaining the fault and why it should have been detectable.
Standard inspections do not dismantle or physically inspect internal components. A mechanical failure after inspection does not, by itself, establish an eligible claim.
What the voluntary cover does not include
Buying against a recommendation not to purchase
Neither eligible package provides voluntary cover if you proceed after a Walk Away, Avoid, Do Not Purchase or equivalent recommendation reasonably communicated before purchase and identifiable in the report or documented advice. This does not limit statutory rights.
Already disclosed or not detectable
Adequately reported faults, relevant documented warnings and reasonably identified further-investigation risks. Faults adequately disclosed in relevant service records, previous inspection reports, dealer disclosures or other documents available to the buyer before purchase. Hidden or intermittent faults without detectable signs, seller concealment that could not reasonably be detected, and faults requiring dismantling, hoist access or specialist testing outside the purchased inspection scope. A vague or unrelated advisory does not automatically exclude a different fault.
Wear, maintenance and excluded parts
Ordinary wear, servicing and consumables; oil or coolant leaks, external seals and gaskets, blown head gaskets, overheating and corrosion. Turbochargers, superchargers, injectors, starter motors, alternators and cooling components; clutches, torque converters, mechatronics and external controls; transfer cases, driveshafts, CV joints, axles and wheel bearings.
Electrical, EV and other systems
Electrical components, batteries, high-voltage EV/hybrid batteries, electric motors and inverters. Brakes, suspension, steering, tyres, bodywork, structural or cosmetic faults, software, infotainment and convenience features. A battery test does not add voluntary cover for these components.
Later damage and vehicle eligibility
New faults arising after inspection, and damage caused or materially increased by accidents, misuse, neglect, improper repairs or modifications. Commercial operations after purchase are excluded; ordinary commuting is not commercial use by itself. Vehicles recorded as repairable or statutory write-offs at or before inspection, or sold, transferred or exported before a claim, are excluded. Cover is not transferable.
Evidence and claim limits
Claims outside the applicable eligibility requirements, materially falsified records or odometer tampering, and claims where the qualifying fault cannot reasonably be established. Unauthorised work affects eligibility where it materially prevents verification. Reasonable delays and urgent safety precautions are subject to the protections below.
Other costs and existing warranties
The voluntary benefit does not separately cover vehicle hire, lost income, accommodation, loss of use or other consequential expenses; towing requires express approval. Existing manufacturer, dealer or statutory warranties do not automatically invalidate cover, but the same repair expense cannot be paid twice. Statutory rights remain unaffected.
This is a summary, not an exhaustive replacement for Section 8 of the Terms. Exclusions concern the voluntary benefit, not necessarily which checks your inspection includes.
From diagnosis to approved repair
Stop if it is unsafe to drive
Take reasonable precautions to prevent further damage. Do not continue driving if doing so creates a safety risk or could increase mechanical damage.
Notify us in writing
Email admin@aussieautocare.com.au within 24 hours of discovering the suspected fault, where reasonably practicable. Include your name, contact details, booking reference, VIN or registration, inspection date, fault description, purchase proof and current odometer reading.
Obtain independent mechanical evidence
Use an independent registered automotive repair business with an active ABN, the repairer licence or equivalent authorisation required by law, and appropriately qualified and authorised mechanics. Obtain a written diagnosis, itemised quote, business and licence details, and evidence explaining why the fault existed and should have been detectable at inspection. Include relevant photos, diagnostic records and service or repair history.
Allow verification before major repairs
Provide reasonable access so we can verify the fault. We may nominate a properly registered and licensed repair business at a reasonable, accessible location. Obtain written approval before non-urgent major dismantling, replacement or claim repairs. Initial non-invasive diagnosis needs no prior approval; urgent safety or damage-prevention action is allowed, preserving evidence where reasonably practicable.
Receive an assessment
We acknowledge written claims within three business days where practicable and aim to determine them within 14 business days after receiving reasonably necessary information. Further testing may be needed. You can request reconsideration and provide additional evidence; you do not have to wait before pursuing lawful external remedies.
Approved contributions go to the repairer
We approve the eligible repair and contribution in writing and pay the registered, appropriately licensed repair business directly against an itemised invoice. No voluntary payment goes directly to a customer, private individual or unlicensed operator. Costs above the approved contribution are your responsibility.
You initially arrange and pay for independent diagnostic evidence. Reasonable approved diagnostic costs may form part of the same contribution limit, payable directly to the eligible repair business. If you have already paid, an invoice adjustment or credit may be arranged where practicable, rather than a separate cash reimbursement. An additional assessment requested by AAC will ordinarily be arranged and paid for by AAC.
Preserve the vehicle. Preserve the evidence.
Keep your report, purchase proof, odometer readings and supporting mechanical evidence. You must still own the vehicle when making the claim and reasonably cooperate with verification. Do not tamper with records or continue driving where doing so causes or increases damage.
Initial non-invasive diagnosis needs no prior approval. Urgent action necessary for safety or to prevent further damage does not automatically invalidate a claim. Routine unrelated servicing or repairs do not automatically invalidate cover unless they contribute to the fault or prevent reliable verification.
Notify us within 24 hours of discovery where reasonably practicable. A fault discovered within the cover period may be notified within that window even if it extends slightly beyond expiry. A reasonable delay that does not materially prejudice the investigation will not automatically invalidate your claim.
Additional cover. Your statutory rights stay intact.
This complimentary guarantee is additional to Australian Consumer Law rights. Its exclusions, eligibility rules, contribution limits and direct-to-repairer payment conditions apply only to this voluntary benefit. They do not restrict rights or remedies that cannot lawfully be excluded.
You may publish a genuine review, make a public complaint, make a lawful social media post, use your payment provider's dispute procedures, contact a regulator, seek legal remedies. Exercising these rights lawfully does not itself void the Inspection Guarantee or trigger an indemnity. You do not have to wait for our internal complaint process to finish. Applicable legal and payment-provider deadlines still apply; the guarantee's separate eligibility and notification requirements remain unchanged.
Mandatory Consumer Guarantee Statement
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
- to cancel your service contract with us; and
- to a refund for the unused portion, or to compensation for its reduced value
You are also entitled to be compensated for any other reasonably foreseeable loss or damage.
If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.
Talk to us about your cover
Aussie Auto Care Pty Ltd · ABN 19 701 853 090
Submit claims in writing to the email above. NSW law applies to contractual disputes, with Parramatta as the preferred court venue where legally permitted, without limiting non-excludable rights.