50+ straight answers. No fine-print games.

Essential Inspection $199 (quick safety + OBD scan). Comprehensive $329 (most-booked — adds full mechanical, PPSR, paint-depth and a phone consult). Elite Buyers' Protection $449 (senior inspector, paint gauge on every panel, cold-start, Risk Radar, on-site price negotiation). Light Truck (≤4.5t GVM) PPI $329. Optional add-on: EV / Hybrid Battery Test $199 (works on fully electric and hybrid vehicles). PPSR is included on Comprehensive and Elite. All prices include GST and the full photo report. No per-vehicle-age surcharges, no per-photo fees, no booking fees.

Use the booking page, pick your service, suburb and time slot. Booking takes about 90 seconds. Payment is captured at booking via Stripe — that's how we hold the slot for you. You'll get an immediate confirmation by email and SMS.

Often, yes. We hold same-day slots open across most of Sydney until 9am that morning. After 9am, availability depends on inspector location — call us on 02 8320 1246 and we'll usually find a way.

Card payment at booking, secured by Stripe (Visa, Mastercard, Amex, Apple Pay, Google Pay). We don't take cash and we don't invoice after the fact — the slot only confirms once payment is captured. A tax invoice is emailed automatically.

Free reschedule any time up to 12 hours before your slot. Cancellations more than 24 hours out are refunded in full. Less than 24 hours: 50% refund. No-shows or cancellations after the inspector arrives are non-refundable — we've already paid the inspector for their time.

No. The price you see is the price you pay. We do not charge any surcharge at all. No hidden fees. There are no after-hours fees, no urgent-booking fees, and no per-photo charges.

Yes. Two vehicles same visit: 15% off the second. Fleet buyers (3+ vehicles): contact us for a tailored rate. We do not pay referral fees to dealers — that would compromise independence.

Standard car PPI: 60–90 minutes onsite. The EV / Hybrid Battery Test ($199) adds setup and supported battery checks; the time required depends on vehicle access and diagnostic coverage. Light Truck PPI: 90–120 minutes (load-bearing chassis + GVM checks). Comprehensive & Elite reports are issued instantly on-site; Essential reports land the same day as the inspection.

150+ checkpoints across exterior, interior, mechanical, drivetrain, brakes, suspension, electrical, and a road test. Every defect gets a severity rating (Pass / Monitor / Minor / Major / Safety), a photo, a plain-English explanation, and a Sydney-trade repair cost estimate. You also get a negotiation brief with a suggested offer and walk-away price. A PPSR check is included on Comprehensive and Elite.

Yes — every PPI includes a 10–15 minute road test covering cold start, idle quality, gearbox shift behaviour, engine load response, braking under load, suspension behaviour over bumps and a steady highway segment where conditions allow.

Yes. We run an OBD-II scan on every PPI and a manufacturer-level scan on EVs and modern Euro vehicles. Stored codes, pending codes, and freeze-frame data are included in the report — including codes that have been cleared but left readiness flags incomplete (a common dealer trick).

We don't carry a hoist — we're mobile. We use a low-profile trolley jack and axle stands to inspect underbody, suspension, exhaust, fuel lines, brake lines and chassis rails. If a vehicle needs full hoist access (rare), we'll tell you upfront and book a workshop slot.

Yes. Paint depth gauge on every panel (factory paint reads 80–150μm; repainted panels read 200–400+μm). Panel gap measurement, weld inspection, underbody chassis-rail straightness check, and seam-sealer pattern verification. We flag every panel that's been off the car.

Yes. Every defect photo plus general condition photos (every panel, interior, engine bay, underbody, dash, odometer) are embedded in the report and downloadable individually. You own the photos — useful evidence if you need to dispute later.

Yes — add the EV / Hybrid Battery Test ($199) to any inspection type (Essential, Comprehensive, Elite or Light Truck). Battery health is assessed using the diagnostic data available for the vehicle. We confirm compatibility before the inspection. Any range estimate or degradation projection in the report is separate from the dated battery result and is not a guarantee of future performance.

AVILOO states that FLASH SoH deviation does not exceed ±3% in at least 95% of its reference measurements. This is a manufacturer claim about that method, not guaranteed accuracy for every vehicle or our own projections. Results depend on available vehicle data and describe battery condition at the time of testing.

We document the exact SoH percentage, compare it to model-year norms, and quote a replacement-pack price (current Sydney dealer + independent figures). That's negotiation leverage worth thousands — often the difference between a fair buy and a money pit.

Yes. Onboard charger function (AC charging at 7kW+), DC fast-charge handshake test, charge port condition, CHAdeMO/CCS contact integrity, and 12V auxiliary battery health (a surprising number of EV no-starts are 12V failures, not HV battery failures).

Yes. We inspect Models 3, Y, S and X regularly. We pull the service history via the in-car menu, check Autopilot/FSD entitlement, battery SoH, drive-unit serial numbers (against recall lists), MCU/HW revision, and the full body-and-chassis check. Tesla salvage and rebuilt-title vehicles are flagged immediately.

All of Greater Sydney — your driveway, your workplace, or the seller's address. CBD, Inner West, Eastern Suburbs, Northern Beaches, North Shore, Hills District, Parramatta, Blacktown, Liverpool, Sutherland, Macarthur and the Central Coast as far as Gosford. We do not charge any travel surcharge at all.

Yes. For Wollongong, Newcastle and the upper Blue Mountains we batch bookings on specific weekdays — call to check the next available date. No travel surcharges apply.

Not ideal but workable. We need at least 1m clearance around the vehicle and somewhere to safely test brakes (a quiet street nearby works). If the carpark is too tight, we'll ask the seller to move the car to street level — they almost always will.

Weekends yes (Saturday and Sunday, 7am–6pm slots). Overnight no — we need daylight for a proper paint and panel check.

Yes. We inspect at dealerships every day. We notify the dealer of our arrival window and complete the inspection without needing the keys to leave their forecourt. If a dealer refuses an independent inspection, walk away — that itself is a finding.

Politely decline it. A dealer's own inspection (or a 'mate's report') has zero independence. Insist on your own PPI — any dealer worth buying from will say yes. The ones who refuse are exactly the ones you need an independent inspection on.

Yes — we carry a NSW dealer-plate-eligible licence and full commercial insurance. We confirm road test access at booking time. If a dealer refuses (rare), we'll do a static load-and-rev plus engine/transmission diagnostic test in place of road test.

Absolutely encouraged. The inspector will walk you through findings live where possible, and is happy to explain anything in plain English. If you can't make it, we'll call you the moment we're done to talk through the report.

Common. We deal directly with the seller, complete the inspection, deliver the full digital report by email, and do a phone call walkthrough at your convenience. About 12% of our inspections are for interstate buyers.

Comprehensive & Elite reports are delivered instantly on-site, before the inspector leaves. Essential reports are delivered the same day the inspector finishes onsite, usually within 2 hours. Every report is sent by email and SMS with a shareable link and photo gallery.

You still get the full report, the PPSR check, and a verbal walk-through. A clean inspection is worth the fee — you've paid to know with certainty. About 18% of our inspections come back clean. The other 82% find something the buyer used to negotiate down by an average of $1,840 (FY24 data).

The report includes a negotiation brief: list of every defect with Sydney-trade repair cost, recommended offer, and a walk-away price. Many buyers email the report straight to the seller — it does the negotiation for you.

Yes. Every inspector is named on your report and reachable by phone or email for 30 days after the inspection. No call centres, no ticket queues.

Yes — $129 flat for a targeted re-inspection on the specific items flagged in your original report. Common after dealer agrees to fix defects before settlement.

Yes. Our reports are accepted by NSW Fair Trading, NCAT, and most consumer dispute mediators. The inspector's qualifications and signed declaration are on every report.

Yes — Elite Buyers' Protection includes written repair cover: if a major mechanical, safety or structural fault present at the time of inspection is missed in our report and discovered within 30 days, we contribute up to $3,000 toward the repair. Essential and Comprehensive do not include this cover. We're also backed by $20M public liability and $5M professional indemnity insurance.

Anything classified Major or Safety in our severity scale: structural rust, chassis damage, engine internal failure (rod knock, blown head gasket), gearbox failure, brake system failure, airbag/SRS faults that should have shown on diagnostic scan, or undisclosed accident repair we should have detected.

$20M public liability and $5M professional indemnity through CGU. Certificates of currency available on request — we're happy to send them to any dealer who asks.

Our commercial vehicle insurance covers us for road test damage. In 8 years and 5,000+ inspections we've had two minor incidents — both repaired at our cost with zero impact on the buyer.

100% independent. We don't sell cars, broker cars, take referral fees from dealers, or run a workshop that would benefit from finding work. Our only product is the inspection. That independence is the whole point.

A trade-qualified mechanic with deep diagnostic experience. Not a generalist, not a subcontractor we've never met. Every inspector is named on your report, signs the report, and is reachable directly if you have questions after delivery.

Founded 2017 in Sydney. 5,000+ inspections completed. Average inspector tenure with us: 6 years. Owner-operated — when you call 02 8320 1246 between 8am and 8pm, you'll speak to the owner.

Not yet. We're focused on cars, EVs and light commercials (≤4.5t GVM). For motorbike PPIs we recommend Sydney's specialist bike inspectors; for HV (>4.5t) you'll need a heavy-vehicle authorised station.

We're not always cheaper — but we are sharper. NRMA passes brand and call-centre overhead onto every inspection. We're owner-operated mobile specialists with fixed pricing, named inspectors, and a guarantee in writing. You can spend $50 less or $50 more elsewhere; what you're buying is the report, the negotiation leverage, and the protection.

We can share references on request. Our own review collection stays private until 100 eligible customer reviews are ready; then good and bad ratings appear together. Reviews come from paying customers through a private link after inspection.

Yes — and we follow the Australian Privacy Principles. We don't sell your data, don't share your report with anyone but you, and we delete personal data on request. Full policy on our /privacy page.